The Connected Care Journey Story Access Manager Module Journey Manager Module Loyalty Manager Module Referral Manager Module
LoyaltyFIRST
Healthcare Consumer

Journey Manager

Support population health initiatives and manage dynamic connected care journeys such as expectant mom, bariatric and chronic care.

Admin View

Journey Module Admin View

Patient View

 

Design

Build extensive patient journey maps with rule-based triggers.

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Events
Create personalized, dynamic events to engage and deliver desired outcomes.
Rules
Define journey-based rules to govern patient adherence.
Journey Module Design Patient
Triggers
Configure automatic triggers based on patient activity or non-activity.
Notifications
Design patient-friendly notifications via email, text, push or direct mail.
 

Enroll

Identify patients and invite them into targeted journeys.

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Segment
Identify patient populations that align with care journeys.
Journey Module Enroll Patient
Invite
Generate friendly, personalized invitations into patient journeys.
 

Achieve

Inform and empower patients with timely information and communications that will inspire action and improve outcomes. 

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Tasks
Create personalized tasks throughout the care journey.
Incentives
Reward patients for compliance along the journey.
Reminders
Provide friendly reminders when tasks go uncompleted.
Sequencing
Define desired task and activity sequencing.
Journey Module Achieve Patient

Inform

Targeted, relevant content and on-demand communication with providers via HIPAA-compliant text and video chat.

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Healthy
Newsfeed
Provide relevant news related to specific patient journeys.
Health
Tools
Provide engaging content and tools to improve health outcomes and answer frequently asked questions.
Secure
Chat
Optionally, provide secure chat capabilities between patients and providers.
Notifications
Keep patients up to date with new, targeted content.
Journey Module Inform Patient

 Reward

Reward task completion with customizable points and perks.

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Rewards
Incent patient behavior with a robust catalog of rewards.
Tiers
Group and reward journey participants into achievement tiers.
Perks
Increase participation and engagement through special perks and privileges.
Analytics
Understand journey participation and outcomes at an individual or group level.