Our Point Of View

We believe patient experiences should be seamless, consumer-friendly, connected care journeys.

We understand patients want more control over their health. We know providers want to achieve better outcomes.

Today, we use technology to have our groceries delivered to our front door and monitor our children’s daycare; however, when we’re most vulnerable – as patients  – we can easily become confused, overwhelmed and eventually disconnected.

We believe in technology-enabled consumer-grade experiences in healthcare. We believe in a new model of healthcare that anticipates behaviors and ultimately improves the overall health of communities.

Customer Evolution was founded with a focus to advance the consumerization of healthcare for a transformative experience. Since 2016, we’ve grown our team and leveraged our expertise and achievements in consumer-facing industries to innovate, design, develop and support digital solutions to help health systems deliver a modern experience for patients and their physicians.

Let us help you manage patient journeys to improve outcomes and experiences with our End²End™ Connected Care platform and full-service support:

  • Enhance engagement through robust conversion, scheduling and pre-arrival management with our Access Manager

  • Support dynamic connected care journeys and population health initiatives such as expectant mom, bariatric and chronic care with our Journey Manager

  • Improve retention and grow share through sophisticated patient incentive programs with our Loyalty Manager

  • Increase physician referrals while improving the experience for providers and patients with our Referral Manager


Rich Phillips

CEO & Co-Founder