The Connected Care Journey Story Access Manager Module Journey Manager Module Loyalty Manager Module Referral Manager Module
LoyaltyFIRST
Healthcare Consumer

Why just journey map when you can journey manage?

The End²End™ solution has been built from the ground up using best-in-class technologies long proven in consumer markets.   We then wrap the entire engine in a robust HIPAA environment to produce the first health system journey management service in the industry.  For the techies out there, we employ API gateways, mobile app frameworks, sophisticated messaging and advanced data visualization to make it all work seamlessly and securely.

 

 
Customer Evolution’s End²End™ solution creates the “Connected Care Journey” through an unparalleled comprehensive array of options and aims to:

 
Increase Revenue
Increase revenue by better capturing related care needs and by orchestrating a better patient experience.
Decrease Costs
Decrease costs by streamlining processes and reducing low-value manual intervention, particularly for complex journeys. Influence venue of care selection by guiding patients to the optimum care delivery choice.
Improve Outcomes
Improve outcomes by managing care compliance and alerting patients and care staff when key patient steps are not followed. Gain important visibility into customer journeys to foster improvements in care support.
Enhance Experiences
Enhance patient experiences by guiding patients through their complex journeys spanning single encounters, complex multi-encounters and chronic care needs.

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Example Use Cases

Our End²End™ solution allows health systems to provide streamlined patient navigation through often complex journeys:

Use Cases
Diabetes
Diabetes

Chronic care needs are streamlined and outcomes are improved when patients are supported through lifestyle support, care reminders, FAQ, and follow-up guidance.

Expectant and New Mom
Expectant and New Mom

Provide full care guidance for both expectant and new moms, navigating care steps at each phase of pregnancy or post-delivery thru 1-year.  Include reminders, helpful hints, FAQ, access to videos, prompts for doctor visits and other helpful journey services.  Tailor the journey to meet the special needs of these special customers and their family members.

Single/Multi Encounter & Chronic Care
Single/Multi Encounter & Chronic Care

Connect care journeys for nearly any form of customer journey no matter how complex.

Physician Referral
Physician Referral

Streamline the referral process for referring physicians, specialists, support staff and patients by providing process visibility, important next steps and stakeholder updates/reporting.

FAQs

Can I build my own journeys with specific requirements?

Yes! The End²End™ service is configurable to meet any journey management needs, allowing health systems to match the target journey to nearly any form of desired journey map.

Is this solution DIY?

Nope! Customer Evolution’s End²End™ service comes with “full service” support.  Through our proven framework and methodology, we conduct journey mapping exercises, configure our innovative platform to manage journeys –without disruption to your IT--, produce patient communication and reminders through the appropriate channel – web, mobile, text, email, fax and generate comprehensive management reports providing valuable insight into volumes, journey flows and other relevant information.  Simple implementation. Effective solutions. Measurable impact.

Do you need to integrate to the health system EMR?

We can, but it’s not required! We have simplified integration to health system EMR platforms, but we can also operate on a stand-alone basis where preferred.